Due to the layout and design of their stores, CTM wanted a way to notify their sales consultants of when customer service was required.
LRS provided CTM with the Push for Service devices specially programmed to alert their sales consultants of when service was required in a specific area (i.e. Kilimanjaro tiles)
CTM were experiencing a bottle neck and resultant customer frustration at their Dispatch area whilst customers waited for their orders to be processed. CTM wanted to move their waiting customers away from their dispatch area until their orders were ready.
The LRS Netpage and Coaster system gave their customers the peace of mind that their order was being processed. It has resulted in their customers enjoying a cup of coffee, doing some more shopping or reading the paper in the comfort of their cars whilst waiting for their orders.
In addition to the above CTM can deliver detailed sales and dispatch reports resulting in some cases of dispatch times being reduced by 40%.
We've been using LRS for a few months now. I cannot imagine our operation without this system. We've improved our customer service tremendously and increased our turnover. I can recommend LRS to any business.
Johan Odendaal, CTM Brakpan